For boutique hotels, inns and B&Bs
More direct bookings. Every guest question answered, even at midnight.
You're serving breakfast, turning rooms or finally asleep. Selectlogiq answers the calls and messages about rooms, parking, pets and late check-in, texts guests your direct booking link, follows up on group and wedding blocks, and asks for the review after checkout. An experienced team sets it up and runs it with you.
Inquiry
3 new
Link sent
2 active
Booked direct
4 this week
Checked out
—
Reviewed
—
What changes
What boutique hotels & B&Bs owners get back
More guests book with you, not through a third party
The caller asking if you have a king room next weekend gets an answer and your direct booking link by text — instead of voicemail and a trip back to the booking sites.
Arrivals that go smoothly
Guests get check-in times, parking and door codes before they arrive, so nobody is standing at a locked door calling a number no one answers.
Reviews that match the stay
Every guest gets asked for a review after checkout, so travelers comparing places to stay see what your guests loved about the breakfast, the room and the host.
A day with the system running
11:40 PM, no one at the desk
A traveler calls about a room for tomorrow. They get an answer on availability, parking and late check-in, plus your direct booking link by text.
Day 5 of a wedding block inquiry
The bride's mother asked about holding rooms for out-of-town guests. A short check-in answers the question about the cutoff date and gets a call on your calendar.
The afternoon after checkout
The guests are home and still thinking about the view from the porch. That's when the review request goes out.
The work it books for you
Trained on the boutique hotels & B&Bs jobs you actually sell, so every call is sorted and booked into the right slot, the way you want it.
- Room availability questions
- Direct bookings (booking link sent)
- Wedding & group room blocks
- Anniversary & getaway packages
- Pet-friendly stays
- Late check-in questions
- Small events & elopements
- Corporate & extended stays
- Gift certificates
The system, mapped to boutique hotels & B&Bs
Two systems, one loop. Capture & Convert covers the first three steps; Reputation Manager covers the fourth.
- 1
Answer
Guest calls and messages answered 24/7, with your direct booking link sent
Capture & Convert
- 2
Follow up
Group, wedding block and event inquiries followed up until they book
Capture & Convert
- 3
Book & remind
Pre-arrival texts with check-in details, parking and directions
Capture & Convert
- 4
Review
Review request after checkout
Reputation Manager
Growth playbook
The Boutique Hotels & B&Bs Playbook
5 plays built for how small hotels and inns actually fill rooms — direct bookings, great arrivals and word of mouth.
01 Turn calls into direct bookings
Guests who call a small property often want reassurance before they book — pets, parking, stairs, breakfast times, early check-in. The system answers the way you would, and texts your booking engine link so they book direct instead of going back to a third-party site.
Plays we set up
- Every call and message answered, even overnight
- Your direct booking link texted to every caller who's ready
- Special requests sent to you or your front desk
- Calls answered
- All of them
- Booking links sent
- To every caller who asked
- Special requests
- Sent to the front desk
02 Book the group and wedding blocks
Room blocks, small weddings, retreats and family reunions fill a property in one go, but they need a real conversation. The system captures dates, rooms and occasion, follows up until they choose, and books a call with you or your manager.
Plays we set up
- Dates, room count and occasion captured on the first reply
- Follow-up until the group books or says no
- Deposits collected through Stripe, Square or PayPal
03 Send guests everything before they arrive
Most arrival problems are missing information. Guests in your system get a pre-arrival text with check-in time, parking, directions and your house notes, and can reply with questions or an ETA — so late arrivals don't turn into midnight phone calls.
Plays we set up
- Pre-arrival texts with check-in and parking details
- ETAs and special requests texted back to you
- Every call and text in one timeline per guest
You don’t have to build any of this. Every play comes set up, and our team tunes it to your business with you in your first week.
Hear it answer a call04 Ask for the review after checkout
Nobody wants a review request with their suitcase half packed. Reputation Manager sends it after checkout — the same afternoon or the next day, you choose — with a one-tap link. Every guest gets the same chance to review.
Plays we set up
- Request timed to after checkout
- Replies to reviews on your main profiles, in your voice
- Requests spread across Google, Facebook and other review sites
★★★★★
“The breakfast alone was worth the trip, and the hosts made us feel at home.”
Weekend guest · sample
Reply drafted ✓05 Get found by travelers booking direct
Travelers search "bed and breakfast near me" and "boutique hotel" in your town and look at the map before the booking sites. A complete Google Business Profile — the right lodging category, amenities, real room photos, your direct booking link — plus fresh reviews is what puts you in front of them.
Plays we set up
- Google Business Profile optimization — available now
- Listings cleaned up so your name, phone and website match everywhere
- New Visibility tools included as they launch — early adopters
Sample Hillside Inn
★★★★★ sample
Bed & breakfast · Free parking · Pet-friendly
Profile complete ✓Conversations, names and reviews in the panels above are sample data, not client results.
It talks like your business
During setup we train the system on your services, your prices, your rules and the words your customers actually use. For boutique hotels & B&Bs, that means it’s at home with:
- direct booking
- booking engine
- OTA
- room block
- cutoff date
- minimum stay
- early check-in
- late checkout
- pre-arrival
- door code
- innkeeper
- shoulder season
- package
- pet fee
- cancellation policy
Keep the software you already use
Selectlogiq handles the front end — calls, texts, follow-up, reminders and reviews. Your job, booking and accounting software stays where it is. Here’s how we fit with the tools boutique hotels & B&Bs businesses use most.
Cloudbeds
Connects through ZapierProperty management, channel manager and booking engine
Mews
Connects through ZapierHotel property management
Little Hotelier
Runs alongsideProperty management for small hotels and B&Bs
Keep managing rooms there while we handle calls, follow-up and reviews.
ThinkReservations
Runs alongsideReservations for inns and B&Bs
Keep taking reservations there. We text callers your booking link.
Booking.com & Expedia
Runs alongsideOnline travel agencies
Keep your listings there; we help more guests book direct.
Stripe
Connects directlyDeposits and payments
Deposit links for groups and events connect directly.
QuickBooks Online
Connects directlyAccounting and invoicing
A paid event or group invoice can trigger the review request.
“Connects directly” means a built-in integration. “Connects through Zapier” means the tool has a public Zapier app; that can require a Zapier account of your own, and we set it up with you. “Runs alongside” means there’s no public connector, so we work next to it and send your team the details.
Connects directly with
What it can replace
- A separate answering service
- A missed-call text-back app
- A website chat widget
- An appointment-reminder app
- A review-request app
- A contact spreadsheet or basic CRM
Run the whole playbook without hiring anyone.
Everything above comes with Capture & Convert and Reputation Manager — set up with you by an experienced team and backed by live humans 24/7.
No contracts · No setup fee · Cancel anytime
Questions from boutique hotels & B&Bs businesses
Does it take reservations in my property management system?+
No. Guests keep booking through your booking engine. When a caller is ready, the system texts them your direct booking link. Cloudbeds and Mews connect through Zapier, so guest details can move between the two.
Can it answer questions about my rooms?+
Yes. We train it on your rooms, amenities, policies and house notes, and it answers the way you would — and hands anything unusual to you.
What about guests who book through the booking sites?+
They keep booking there. Guests who come through Selectlogiq can get pre-arrival texts and a review request after checkout, on the timing you choose.
Can it cover the overnight hours?+
Yes. It answers 24/7. For true after-hours issues, it texts you the details or live-transfers the call to whoever's on call.
Does it work in Spanish?+
Yes. It handles English and Spanish, including callers who switch between the two mid-call.
More restaurants & hospitality playbooks
Restaurants
The phone stops ringing through the dinner rush, and large parties actually show up.
Catering
Every event inquiry gets a fast answer, and quotes stop going cold after the tasting.
Bars & Breweries
Private events and group bookings stop getting lost in the DMs.
Food Trucks
Private bookings get answered from the window, and "where are you today?" answers itself.
Event Venues
Inquiries turn into booked tours, and holds turn into signed contracts.
Tour Operators
Every "is it still running?" gets answered, and guests show up at the right meeting point.
Your next lead is calling right now. Let us make sure someone answers.
Book a 30-minute call. We will show you exactly where you are leaking money and how fast we can plug it. No pitch, no pressure — if it is not a fit, we will tell you.
Rather hear it first? (619) 859-7171 — it answers 24/7.
Pick a time that works
Select a 30-minute consultation window directly on our calendar.
Zero pressure: 30 minutes focused on your phone process & lead intake.
Live demonstration: Hear how the AI system answers and books appointments — or try it yourself right now.
Live in as little as 72 hours: We build everything around your existing business. Texting follows once the carriers approve it.
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