For tour and activity operators
Every question answered. Every guest at the meeting point on time.
You're on the water, on the trail or behind the wheel. Selectlogiq answers the calls about times, weather and what to bring, texts guests your booking link, books private groups, and asks for the review while the trip is still fresh. An experienced team sets it up and runs it with you.
Question
3 new
Link sent
2 active
Booked
4 this week
Toured
—
Reviewed
—
What changes
What tour operators owners get back
Callers book instead of hanging up
The family asking if there's room on tomorrow's sunset tour gets an answer and your booking link by text — not voicemail while you're out on a trip.
Guests at the right place, on time
Meeting point, parking, what to bring and the weather call go out before every tour, so you're not holding the boat for the group at the wrong dock.
Reviews while the trip is still fresh
Every guest gets asked for a review the evening after, while the photos are still on their phone, so the next traveler comparing tours sees what yours are like.
A day with the system running
Mid-tour, 10:30 AM
You're guiding a group and the phone keeps buzzing. Callers asking about times, age limits and parking get answered, and anyone ready to go gets your booking link.
Day 3 of a private group inquiry
An event planner asked about a team outing. A short check-in answers the question about group size and gets a call on your calendar.
The evening after the tour
The guests are back at the hotel, scrolling through their photos. That's when the review request goes out.
The work it books for you
Trained on the tour operators jobs you actually sell, so every call is sorted and booked into the right slot, the way you want it.
- Walking & food tours
- Kayak & paddle tours
- Boat & whale watching trips
- Fishing charters
- Bike & e-bike tours
- Wine & brewery tours
- Hiking & adventure trips
- Private & corporate groups
- Bachelorette & birthday outings
- School & camp groups
The system, mapped to tour operators
Two systems, one loop. Capture & Convert covers the first three steps; Reputation Manager covers the fourth.
- 1
Answer
Calls and messages answered while you're guiding, with your booking link sent
Capture & Convert
- 2
Follow up
Private group and corporate inquiries followed up until they book
Capture & Convert
- 3
Book & remind
Meeting point, what to bring and weather updates before every tour
Capture & Convert
- 4
Review
Review request the evening after the tour
Reputation Manager
Growth playbook
The Tour Operators Playbook
5 plays built for how tours actually sell — last-minute bookings, weather and travelers who read reviews first.
01 Answer while you're out guiding
Travelers decide fast, and they call before they book: is it running, is it kid-friendly, where do we park, what if it rains. The system answers the way you would and texts your FareHarbor, Rezdy, Xola or website booking link to anyone who's ready.
Plays we set up
- Every call and message answered while you're on a tour
- Your booking link texted to every caller who's ready
- Age, fitness and accessibility questions answered your way
- Calls answered
- All of them
- Booking links sent
- To every caller who asked
- Group requests
- Sent to you
02 Book the private groups
Corporate outings, bachelorette parties, family reunions and school groups fill a whole departure, but they need a conversation. The system captures date, group size and occasion, follows up until they choose, and collects the deposit through Stripe, Square or PayPal.
Plays we set up
- Date, group size and occasion captured on the first reply
- Follow-up until the group books or says no
- Deposits collected before the date is held
03 Get every guest to the meeting point
Late guests and wrong docks cost you a departure. Booked guests get a reminder the day before with the meeting point, parking, what to bring and your weather policy — and if you have to cancel for weather, you can text the whole group at once.
Plays we set up
- Day-before reminders with meeting point and parking
- Weather updates texted to everyone booked
- Every call and text in one timeline per guest
You don’t have to build any of this. Every play comes set up, and our team tunes it to your business with you in your first week.
Hear it answer a call04 Ask for the review the evening after
Travelers read reviews before they book, and the best time to ask is while the trip is still fresh. Reputation Manager sends the request the evening after the tour — or on the delay you choose — with a one-tap link. Every guest gets the same chance to review.
Plays we set up
- Request timed to the evening after the tour
- Replies to reviews on your main profiles, in your voice
- Requests spread across Google, Facebook and other review sites
★★★★★
“Our guide found us sea lions and dolphins, and the kids haven't stopped talking about it.”
Family on vacation · sample
Reply drafted ✓05 Get found by travelers planning the day
Visitors search "things to do near me" and "kayak tours near me" and pick from the map. A complete Google Business Profile — the right tour category, your meeting point, real photos from your trips, your booking link — plus fresh reviews is what puts you in front of them.
Plays we set up
- Google Business Profile optimization — available now
- Listings cleaned up so your name, phone and website match everywhere
- New Visibility tools included as they launch — early adopters
Sample Coastal Tours
★★★★★ sample
Tour operator · Open now · Book online
Profile complete ✓Conversations, names and reviews in the panels above are sample data, not client results.
It talks like your business
During setup we train the system on your services, your prices, your rules and the words your customers actually use. For tour operators, that means it’s at home with:
- departure
- meeting point
- check-in time
- waiver
- capacity
- manifest
- private charter
- group booking
- weather call
- rain check
- reseller
- OTA
- gratuity
- age minimum
- what to bring
Keep the software you already use
Selectlogiq handles the front end — calls, texts, follow-up, reminders and reviews. Your job, booking and accounting software stays where it is. Here’s how we fit with the tools tour operators businesses use most.
FareHarbor
Connects through ZapierTour and activity booking
Rezdy
Connects through ZapierTour booking and channel management
Xola
Connects through ZapierTour and activity booking
Bokun
Connects through ZapierBooking and reseller channel management
Peek Pro
Runs alongsideTour and activity booking
Keep taking bookings there. We text callers your booking link.
Viator & Tripadvisor
Runs alongsideTour marketplaces and reviews
Keep your listings there while we handle calls, follow-up and Google reviews.
Stripe
Connects directlyDeposits and payments
Deposit links for private groups connect directly.
QuickBooks Online
Connects directlyAccounting and invoicing
A paid group invoice can trigger the review request.
“Connects directly” means a built-in integration. “Connects through Zapier” means the tool has a public Zapier app; that can require a Zapier account of your own, and we set it up with you. “Runs alongside” means there’s no public connector, so we work next to it and send your team the details.
Connects directly with
What it can replace
- A separate answering service
- A missed-call text-back app
- A website chat widget
- An appointment-reminder app
- A review-request app
- A contact spreadsheet or basic CRM
Run the whole playbook without hiring anyone.
Everything above comes with Capture & Convert and Reputation Manager — set up with you by an experienced team and backed by live humans 24/7.
No contracts · No setup fee · Cancel anytime
Questions from tour operators businesses
Does it replace FareHarbor or my booking system?+
No. Guests keep booking there. When a caller is ready, the system texts them your booking link. FareHarbor, Rezdy, Xola and Bokun connect through Zapier, so new bookings can flow in for reminders and review requests.
Can it tell guests if a tour is cancelled for weather?+
Yes. When you make the call, you can text every guest we have for that departure at once, with your reschedule or refund policy.
Can it answer age, fitness and accessibility questions?+
Yes. We train it on your policies, and it answers the way you would — and hands anything it isn't sure about to you.
When should a tour operator ask for a review?+
The evening after the tour, while the photos are still on their phone. You choose the timing, and the request waits until then.
Does it work in Spanish?+
Yes. It handles English and Spanish, including callers who switch between the two mid-call.
More restaurants & hospitality playbooks
Restaurants
The phone stops ringing through the dinner rush, and large parties actually show up.
Catering
Every event inquiry gets a fast answer, and quotes stop going cold after the tasting.
Bars & Breweries
Private events and group bookings stop getting lost in the DMs.
Food Trucks
Private bookings get answered from the window, and "where are you today?" answers itself.
Event Venues
Inquiries turn into booked tours, and holds turn into signed contracts.
Boutique Hotels & B&Bs
More guests book direct, and the front desk stops chasing voicemails.
Your next lead is calling right now. Let us make sure someone answers.
Book a 30-minute call. We will show you exactly where you are leaking money and how fast we can plug it. No pitch, no pressure — if it is not a fit, we will tell you.
Rather hear it first? (619) 859-7171 — it answers 24/7.
Pick a time that works
Select a 30-minute consultation window directly on our calendar.
Zero pressure: 30 minutes focused on your phone process & lead intake.
Live demonstration: Hear how the AI system answers and books appointments — or try it yourself right now.
Live in as little as 72 hours: We build everything around your existing business. Texting follows once the carriers approve it.
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