For appliance repair companies
Every breakdown call gets a service window. Every repair waiting on parts gets finished.
You're pulling a dishwasher or tracing a washer that won't drain when the next customer calls about a fridge that quit. Selectlogiq answers, gets the brand, model and symptoms, books the service call, and keeps the customer posted while the part is on order. An experienced team sets it up and runs it with you.
New call
3 new
Diagnosis booked
2 active
Part ordered
4 this week
Repaired
—
Reviewed
—
What changes
What appliance repair owners get back
Urgent calls booked, not lost
A fridge full of warm food or a washer stuck full of water is urgent. That customer gets an answer and a service window instead of calling down the list until someone picks up.
Techs who walk in knowing the unit
Brand, model, age and symptoms come in before the visit, so your tech knows what's waiting and has a better shot at fixing it on the first trip.
Return visits that actually happen
When a part is on order, the customer hears when it lands and books the return visit by text — so the job gets finished instead of forgotten.
A day with the system running
Monday, 7:30 AM
The weekend's breakdowns are waiting. Every caller was answered, asked about brand, model and symptoms, and given a service window.
The part lands Thursday
The control board came in. The customer gets a text and picks a return-visit time without calling the office.
Running again
The dryer is heating, the vent is cleared and the tech has shown them the lint trap. That's when the review request goes out.
The work it books for you
Trained on the appliance repair jobs you actually sell, so every call is sorted and booked into the right slot, the way you want it.
- Refrigerator repair
- Washer & dryer repair
- Dishwasher repair
- Oven & range repair
- Cooktop repair
- Microwave repair
- Ice maker repair
- Garbage disposal repair
- Wine & beverage cooler repair
- Warranty service
- Dryer vent cleaning
- Appliance installation
The system, mapped to appliance repair
Two systems, one loop. Capture & Convert covers the first three steps; Reputation Manager covers the fourth.
- 1
Answer
Service calls answered 24/7, brand and model captured
Capture & Convert
- 2
Follow up
Parts updates and return-visit booking
Capture & Convert
- 3
Book & remind
Service windows on the calendar, with reminders
Capture & Convert
- 4
Review
Review request once it's running again
Reputation Manager
Growth playbook
The Appliance Repair Playbook
5 plays built for how appliance repair actually runs — urgent breakdowns, parts on order and return visits.
01 Triage the breakdown on the first call
A fridge that stopped cooling and a dishwasher with a squeaky rack are not the same call. The system answers every call and text, asks the appliance, brand, model number, age and symptoms, checks whether it's under warranty, and books the urgent ones first.
Plays we set up
- Every service call answered, day or night
- Brand, model and symptoms captured before the visit
- Urgent breakdowns booked into the first open window
- Appliance
- Refrigerator, side-by-side
- Symptoms
- Running, not cooling
- Warranty
- Out of warranty
02 Close the loop on parts
Repairs waiting on parts are where appliance shops lose customers. The part is on order, the customer hears nothing and calls another company. The system sends updates when the part is ordered and when it arrives, then books the return visit.
Plays we set up
- Updates when the part is ordered and when it arrives
- Return visits booked by text
- Repair estimates followed up until approved
03 Keep the service window
Nothing wastes a tech's day like a locked door. Reminders go out the day before and the morning of the visit, with a request to clear space around the appliance, and customers can confirm or reschedule by text.
Plays we set up
- Reminders the day before and the morning of
- Confirm or reschedule by text
- Every call and text in one timeline per customer
You don’t have to build any of this. Every play comes set up, and our team tunes it to your business with you in your first week.
Hear it answer a call04 Ask for the review once it's running
Diagnosis day often ends with a part on order and an appliance that still doesn't work. Ask then and it's too early. Reputation Manager waits until the repair is complete or the invoice is paid, then sends a one-tap link. Every customer gets the same chance to review.
Plays we set up
- Request timed to the finished repair or payment
- Replies to reviews on your main profiles, in your voice
- Reviews that name the appliances and brands you fix
★★★★★
“Diagnosed our fridge in 20 minutes and came back with the part 2 days later.”
Homeowner · sample
Reply drafted ✓05 Get found for "appliance repair near me"
When something breaks, people search "appliance repair near me" or "refrigerator repair near me" and call the first shop that looks trustworthy. A complete Google Business Profile — appliance repair service as the primary category, the appliances and brands you service listed, your real service area — plus fresh reviews is what puts you in that list.
Plays we set up
- Google Business Profile optimization — available now
- Listings cleaned up so your name, phone and website match everywhere
- New Visibility tools included as they launch — early adopters
Sample Appliance Repair Co.
★★★★★ sample
Appliance repair service · Open now · Serves San Diego County
Profile complete ✓Conversations, names and reviews in the panels above are sample data, not client results.
It talks like your business
During setup we train the system on your services, your prices, your rules and the words your customers actually use. For appliance repair, that means it’s at home with:
- service call
- diagnostic
- model & serial number
- control board
- compressor
- sealed system
- defrost system
- evaporator fan
- door gasket
- drain pump
- heating element
- igniter
- error code
- parts on order
- return visit
- warranty claim
Keep the software you already use
Selectlogiq handles the front end — calls, texts, follow-up, reminders and reviews. Your job, booking and accounting software stays where it is. Here’s how we fit with the tools appliance repair businesses use most.
Service Fusion
Connects through ZapierField service management
Workiz
Connects through ZapierField service scheduling and dispatch
Housecall Pro
Connects directlyScheduling, estimates and dispatch
Jobs, estimates, leads and customers can start follow-ups.
Jobber
Connects directlyScheduling, quotes and invoicing
Clients sync both ways.
ServiceBench
Runs alongsideManufacturer warranty claims and service
Keep processing warranty claims there while we handle calls, follow-up and reviews.
QuickBooks Online
Connects directlyAccounting and invoicing
A paid invoice can trigger the review request.
Square
Connects directlyCard payments in the field
Payments connect directly.
“Connects directly” means a built-in integration. “Connects through Zapier” means the tool has a public Zapier app; that can require a Zapier account of your own, and we set it up with you. “Runs alongside” means there’s no public connector, so we work next to it and send your team the details.
Connects directly with
What it can replace
- A separate answering service
- A missed-call text-back app
- A website chat widget
- An appointment-reminder app
- A review-request app
- A contact spreadsheet or basic CRM
Run the whole playbook without hiring anyone.
Everything above comes with Capture & Convert and Reputation Manager — set up with you by an experienced team and backed by live humans 24/7.
No contracts · No setup fee · Cancel anytime
Questions from appliance repair businesses
Can it capture model and serial numbers?+
Yes. It asks for the brand, model and serial number, and can ask the customer to text a photo of the tag. That lands on the job before your tech heads out.
Do you handle warranty calls?+
Yes. It asks whether the appliance is under warranty and who the warranty is through, then books or routes the call the way you want. Keep processing claims the way you do now.
What about brands or appliances we don't service?+
You tell us which brands and appliances you take on. Everything else gets a polite answer and, if you want, a referral.
When should an appliance repair company ask for a review?+
Once the appliance is running again — not on diagnosis day — or once the invoice is paid. You choose, and the request waits until then.
Does it work in Spanish?+
Yes. It handles English and Spanish, including callers who switch between the two mid-call.
More home services playbooks
HVAC
No-cool calls in a heat wave get a tech on the way, and replacement quotes stop going cold.
Plumbing
Burst pipes at midnight get answered, and water heater quotes get a decision.
Electrical
Outage calls get answered, and panel upgrade and EV charger quotes get followed up.
Roofing
Storm weeks turn into booked inspections, and estimates stop dying in silence.
Landscaping & Lawn Care
Spring estimate requests get booked, and recurring routes stay full through fall.
Tree Service
Downed-tree calls get answered first, and removal quotes get a decision.
Pest Control
One-time bug calls turn into recurring plans, and techs stop showing up to locked gates.
House Cleaning
Quote requests turn into booked cleans, and first-time clients become recurring ones.
Pool Service
Green-pool calls get booked, and new weekly accounts land on the right route days.
Garage Doors
Broken-spring calls get a tech on the way, and new door quotes get a decision.
Handyman
Small jobs stop slipping into voicemail, and your week fills with full days instead of scattered trips.
Painting
Estimate requests get a walkthrough on the calendar, and bids get followed up until the colors are picked.
Flooring
Measure requests get booked, and quotes get followed up while the samples sit on their floor.
Pressure Washing
Quote requests get answered while the lead is hot, and last year's customers come back every season.
Solar
Solar inquiries get a consultation on the calendar, and long proposals stay warm until the homeowner signs.
Windows & Doors
Replacement inquiries become in-home appointments, and quotes stay warm through the order lead time.
Fencing
Fence calls get an estimate on the calendar, and customers stay posted from utility marking to the last post.
Concrete
Driveway and patio inquiries get a bid walk, and pour days stay on schedule.
Locksmith
Lockout calls get answered at 2 AM, and every caller knows exactly who's on the way.
Your next lead is calling right now. Let us make sure someone answers.
Book a 30-minute call. We will show you exactly where you are leaking money and how fast we can plug it. No pitch, no pressure — if it is not a fit, we will tell you.
Rather hear it first? (619) 859-7171 — it answers 24/7.
Pick a time that works
Select a 30-minute consultation window directly on our calendar.
Zero pressure: 30 minutes focused on your phone process & lead intake.
Live demonstration: Hear how the AI system answers and books appointments — or try it yourself right now.
Live in as little as 72 hours: We build everything around your existing business. Texting follows once the carriers approve it.
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