For bike & outdoor shops
A full service board. Every finished bike picked up.
You're in the stand truing a wheel when the phone rings about a flat, an e-bike or a weekend rental. Selectlogiq answers the calls and messages you can't take, books tune-ups and fittings, texts when the bike is ready, and asks for the review after the first ride. An experienced team sets it up and runs it with you.
New call
3 new
Drop-off set
2 active
In the stand
4 this week
Picked up
—
Reviewed
—
What changes
What bike & outdoor shops owners get back
The spring rush becomes a full service board
When the weather turns and everyone pulls their bike out of the garage at once, every caller gets a drop-off time — instead of a busy signal and a trip to the big-box store.
Finished bikes leave the back room
Every tune-up and repair gets a ready-for-pickup text and a reminder, so your service area has room to breathe and your mechanics aren't tripping over done bikes.
New-bike shoppers come back to buy
The rider who test-rode 2 gravel bikes and went home to think it over still hears from you, with the sizing and build questions answered, so they buy from the shop that fit them.
A day with the system running
The first warm Saturday of spring
The floor is full of shoppers and the phone won't stop. Every caller is answered, asked what the bike needs and booked for a drop-off — while your team sells bikes.
Wednesday, 3:00 PM
The tune-up is done. The rider gets a text that the bike is ready, with your hours, and picks it up on the way home.
After the first ride
The shifting is crisp and the new tires held up on the trail. That's when the review request goes out.
The work it books for you
Trained on the bike & outdoor shops jobs you actually sell, so every call is sorted and booked into the right slot, the way you want it.
- Tune-ups & overhauls
- Flat & brake repairs
- E-bike service
- Suspension service
- New bike sales & test rides
- Bike fittings
- Special orders & custom builds
- Bike & gear rentals
- Guided rides & demo days
- Ski & snowboard tuning
- Camping & paddle gear
The system, mapped to bike & outdoor shops
Two systems, one loop. Capture & Convert covers the first three steps; Reputation Manager covers the fourth.
- 1
Answer
Service, sales and rental calls answered 24/7
Capture & Convert
- 2
Follow up
Test rides, special orders and builds followed up
Capture & Convert
- 3
Book & remind
Drop-offs, fittings and rentals reminded
Capture & Convert
- 4
Review
Review request after pickup or the first ride
Reputation Manager
Growth playbook
The Bike & Outdoor Shops Playbook
5 plays built for how bike and outdoor shops actually run — seasonal rushes, a busy service department and riders who want to talk shop.
01 Book the service rush without leaving the stand
When the season turns, every rider in town wants a tune-up the same week. The system answers every call, text and chat, asks what the bike needs — flat, brakes, shifting, e-bike, suspension — and books drop-offs into the slots you set, so your mechanics stay wrenching.
Plays we set up
- Service calls answered while you're in the stand
- Drop-offs booked into the slots you set
- Bike type and problem captured before it arrives
- Calls answered
- All of them
- Drop-offs
- Booked into open slots
- E-bike jobs
- Flagged to your e-bike tech
02 Close the test ride and the special order
A new bike is a real purchase, and riders test-ride, read reviews and ask their group ride before they buy. The system follows up after the test ride or fitting, answers sizing and build questions your way, and texts the moment a special-order frame lands so they come in for the build.
Plays we set up
- Follow-up after test rides and fittings
- Special-order arrival texts
- Handed to your salesperson when they're ready
03 Get bikes picked up and rentals back on time
Finished bikes clutter the back room, and rentals that come back late wreck the next booking. Riders get a ready-for-pickup text when you mark the job done, reminders before fittings and rental pickups, and a return reminder so the next rider's bike is there.
Plays we set up
- Ready-for-pickup texts the moment it's done
- Reminders before fittings and rental pickups
- Return reminders for rentals
You don’t have to build any of this. Every play comes set up, and our team tunes it to your business with you in your first week.
Hear it answer a call04 Ask for the review after the first ride
At pickup, they haven't ridden it yet. After the weekend ride, they know the shifting is dialed and the brakes are quiet. Reputation Manager waits for the delay you choose, then sends a one-tap link. Every customer gets the same chance to review.
Plays we set up
- Request timed after pickup or the first ride
- Replies to reviews on your main profiles, in your voice
- Recent reviews through the off-season, not just in spring
★★★★★
“Got my e-bike in the same week and it's never shifted better.”
Rider · sample
Reply drafted ✓05 Get found by riders nearby
Riders search "bike shop near me" or "bike repair near me" when they've got a flat, and visitors search "bike rental near me" before a trip. A complete Google Business Profile — the right categories, service and rental listed, real shop photos, current hours and fresh reviews — is what gets you that call.
Plays we set up
- Google Business Profile optimization — available now
- Listings cleaned up so your name, phone and website match everywhere
- New Visibility tools included as they launch — early adopters
Sample Cycles
★★★★★ sample
Bicycle shop · Open now · Service & rentals
Profile complete ✓Conversations, names and reviews in the panels above are sample data, not client results.
It talks like your business
During setup we train the system on your services, your prices, your rules and the words your customers actually use. For bike & outdoor shops, that means it’s at home with:
- tune-up
- overhaul
- drivetrain
- derailleur adjustment
- wheel true
- bleed brakes
- tubeless setup
- suspension service
- e-bike
- bike fit
- frame size
- test ride
- special order
- build
- rental
- demo day
Keep the software you already use
Selectlogiq handles the front end — calls, texts, follow-up, reminders and reviews. Your job, booking and accounting software stays where it is. Here’s how we fit with the tools bike & outdoor shops businesses use most.
Lightspeed Retail (R-Series)
Runs alongsideBike shop point of sale and work orders
Keep writing work orders there while we handle calls, follow-up and reviews.
Ascend
Runs alongsideBike shop point of sale
Keep running your store there while we handle calls, follow-up and reviews.
Booqable
Connects through ZapierRental booking and inventory
New rental orders can start reminders.
Checkfront
Connects through ZapierRental and tour bookings
New bookings can start reminders.
Shopify
Connects directlyOnline store
Customers, orders and products sync; orders and abandoned checkouts can start follow-ups.
Square
Connects directlyPoint of sale and payments
Connects directly for payments and rental deposits.
QuickBooks Online
Connects directlyAccounting and invoicing
A paid invoice can trigger the review request.
“Connects directly” means a built-in integration. “Connects through Zapier” means the tool has a public Zapier app; that can require a Zapier account of your own, and we set it up with you. “Runs alongside” means there’s no public connector, so we work next to it and send your team the details.
Connects directly with
What it can replace
- A separate answering service
- A missed-call text-back app
- A website chat widget
- An appointment-reminder app
- A review-request app
- A contact spreadsheet or basic CRM
Run the whole playbook without hiring anyone.
Everything above comes with Capture & Convert and Reputation Manager — set up with you by an experienced team and backed by live humans 24/7.
No contracts · No setup fee · Cancel anytime
Questions from bike & outdoor shops businesses
Can it book service drop-offs?+
Yes. It asks what the bike needs and books drop-offs into the slots you set — in Google Calendar, Outlook or our built-in calendar. Anything tricky goes to your service writer.
Does it replace my POS or work orders?+
No. Keep writing work orders in Lightspeed or Ascend. Selectlogiq handles the calls, the follow-up, the pickup texts and the reviews around it.
Does it work for rentals?+
Yes. It answers rental questions, books pickups and sends pickup and return reminders. Booqable and Checkfront connect through Zapier.
When should a bike shop ask for a review?+
After pickup, or a few days later once they've ridden it. You choose the delay, and the request waits until then.
Does it work in Spanish?+
Yes. It handles English and Spanish, including callers who switch between the two mid-call.
More retail & ecommerce playbooks
Boutiques & Apparel
Every "do you have it in a medium?" DM gets an answer, and holds actually get picked up.
Furniture & Mattress Stores
Sale-weekend shoppers get answers, special orders close, and delivery days go off without a no-show.
Jewelry Stores
Engagement ring shoppers get an appointment, repairs get picked up, and reviews come after the big moment.
Pet Stores & Grooming
Grooming books stay full, no-shows drop, and every pet parent gets rebooked before they leave.
Specialty & Gift Shops
Holiday rush calls answered, custom orders picked up, and gift buyers who come back every season.
Online Stores
Abandoned checkouts come back, pre-sale questions get answered at midnight, and reviews come after delivery.
Your next lead is calling right now. Let us make sure someone answers.
Book a 30-minute call. We will show you exactly where you are leaking money and how fast we can plug it. No pitch, no pressure — if it is not a fit, we will tell you.
Rather hear it first? (619) 859-7171 — it answers 24/7.
Pick a time that works
Select a 30-minute consultation window directly on our calendar.
Zero pressure: 30 minutes focused on your phone process & lead intake.
Live demonstration: Hear how the AI system answers and books appointments — or try it yourself right now.
Live in as little as 72 hours: We build everything around your existing business. Texting follows once the carriers approve it.
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