For online stores & ecommerce brands
More checkouts finished. More reviews after the box arrives.
Your shoppers ask questions at midnight, leave carts behind and wonder where their order is while you're packing boxes. Selectlogiq answers chat, texts, calls and DMs, follows up on abandoned checkouts, handles the common questions and asks for the review after delivery. An experienced team sets it up and runs it with you.
New question
3 new
Answered
2 active
Checkout
4 this week
Delivered
—
Reviewed
—
What changes
What online stores owners get back
Abandoned checkouts come back
The shopper who got to shipping and closed the tab gets a friendly follow-up with their question answered, so the order finishes with you instead of a marketplace.
Pre-sale questions get answered while they're shopping
Sizing, ingredients, compatibility and shipping questions get answered the moment they're asked — at 11 PM on a Sunday, not Monday morning after they've bought somewhere else.
Reviews after the box arrives
Every order gets a review request once it's delivered and they've tried it, so the next shopper sees what real customers think.
A day with the system running
Sunday, 11:40 PM
A shopper asks about sizing in website chat. The answer comes right away, and the order goes through before they close the tab.
The next morning
Someone left a full cart at the shipping step. A friendly follow-up answers the shipping question and brings them back to finish.
A few days after delivery
The box arrived and they've used it. That's when the review request goes out.
The work it books for you
Trained on the online stores jobs you actually sell, so every call is sorted and booked into the right slot, the way you want it.
- Online orders
- Abandoned checkout recovery
- Pre-sale product questions
- Sizing & fit questions
- Shipping & order status questions
- Returns & exchanges
- Subscription questions
- Wholesale & bulk inquiries
- Local pickup orders
- Back-in-stock requests
The system, mapped to online stores
Two systems, one loop. Capture & Convert covers the first three steps; Reputation Manager covers the fourth.
- 1
Answer
Chat, texts, calls and DMs answered 24/7
Capture & Convert
- 2
Follow up
Abandoned checkouts and back-in-stock requests followed up
Capture & Convert
- 3
Book & remind
Local pickups and wholesale calls booked and reminded
Capture & Convert
- 4
Review
Review request after delivery
Reputation Manager
Growth playbook
The Online Stores Playbook
5 plays built for how online stores actually sell — questions at all hours, carts left behind and reviews that sell the next order.
01 Answer pre-sale questions at any hour
Online shoppers buy when they're ready — often late at night — and a question with no answer is a closed tab. The system answers website chat, texts, calls and Facebook and Instagram DMs about sizing, materials, compatibility, shipping and returns the way you tell it to, and flags anything it shouldn't answer to your team.
Plays we set up
- Website chat, texts, calls and DMs in one inbox
- Product, shipping and return questions answered your way
- Order-specific questions flagged to your team
02 Bring abandoned checkouts back
Shoppers leave at shipping, at payment or when a question comes up. Shopify connects directly, so abandoned checkouts and new orders can start follow-ups by text and email in your voice — and the follow-up stops the moment they reply or buy.
Plays we set up
- Abandoned checkout follow-up from Shopify
- Back-in-stock texts to the people who asked
- Stops the moment they reply or buy
03 Handle the "where's my order" questions
Shipping and order-status questions pile up after every sale. The system answers your shipping and return policies, takes the order number on anything specific and hands it to your team, and books time for wholesale buyers and local pickups with reminders so they show up.
Plays we set up
- Shipping and return policies answered your way
- Order numbers captured and handed to your team
- Wholesale calls and local pickups booked with reminders
- Asked
- Where's my order?
- Captured
- Order #10482
- Status
- Handed to your team
You don’t have to build any of this. Every play comes set up, and our team tunes it to your business with you in your first week.
Hear it answer a call04 Ask for the review after delivery
Ask at checkout and they haven't seen the product yet. Ask after delivery — or after they've had a few days with it — and they can tell the next shopper what it's actually like. Reputation Manager waits for the delay you choose, then sends a one-tap link. Every customer gets the same chance to review.
Plays we set up
- Request timed after delivery or on a delay you choose
- Replies to reviews on your main profiles, in your voice
- Requests to Google, Facebook and other review sites
★★★★★
“Asked a sizing question late at night and got an answer right away. Fits perfectly.”
Customer · sample
Reply drafted ✓05 Get found beyond the product page
Even online shoppers check a brand before they buy, and local shoppers search "online store near me" or your product plus "near me" for pickup. A complete Google Business Profile — the right category, your products, pickup or service area, real photos and fresh reviews — tells them you're real.
Plays we set up
- Google Business Profile optimization — available now
- Listings cleaned up so your name, phone and website match everywhere
- New Visibility tools included as they launch — early adopters
Sample Goods Co.
★★★★★ sample
Online store · Open now · Local pickup available
Profile complete ✓Conversations, names and reviews in the panels above are sample data, not client results.
It talks like your business
During setup we train the system on your services, your prices, your rules and the words your customers actually use. For online stores, that means it’s at home with:
- abandoned checkout
- cart
- conversion
- pre-sale question
- order status
- tracking number
- fulfillment
- shipping cutoff
- returns & exchanges
- back in stock
- bundle
- subscription
- wholesale
- local pickup
Keep the software you already use
Selectlogiq handles the front end — calls, texts, follow-up, reminders and reviews. Your job, booking and accounting software stays where it is. Here’s how we fit with the tools online stores businesses use most.
Shopify
Connects directlyEcommerce platform
Customers, orders and products sync; orders and abandoned checkouts can start follow-ups.
WooCommerce
Connects directlyWordPress ecommerce
Contacts and orders sync.
BigCommerce
Connects through ZapierEcommerce platform
New orders and customers can flow in.
Stripe
Connects directlyOnline payments
Payments connect directly.
PayPal
Connects directlyOnline payments
Payments connect directly.
Klaviyo
Connects through ZapierEmail and SMS marketing
Keep sending campaigns there.
ShipStation
Connects through ZapierShipping and fulfillment
Shipped orders can start the review timer.
Etsy
Runs alongsideOnline marketplace
Keep selling there while we handle chat, follow-up and reviews for your own store.
“Connects directly” means a built-in integration. “Connects through Zapier” means the tool has a public Zapier app; that can require a Zapier account of your own, and we set it up with you. “Runs alongside” means there’s no public connector, so we work next to it and send your team the details.
Connects directly with
What it can replace
- A separate answering service
- A missed-call text-back app
- A website chat widget
- An appointment-reminder app
- A review-request app
- A contact spreadsheet or basic CRM
Run the whole playbook without hiring anyone.
Everything above comes with Capture & Convert and Reputation Manager — set up with you by an experienced team and backed by live humans 24/7.
No contracts · No setup fee · Cancel anytime
Questions from online stores businesses
Does it work with Shopify?+
Yes. Shopify connects directly: customers, orders and products sync, and orders or abandoned checkouts can start follow-ups. WooCommerce connects directly too, and BigCommerce connects through Zapier.
Can it answer "where's my order?"+
It answers your shipping and return policies the way you tell it to. For a specific order, it takes the order number and hands it to your team, so a person confirms the details.
Will it spam my customers?+
No. You decide what it sends and when, it stops the moment someone replies or buys, and anyone can reply STOP to opt out at any time.
When should an online store ask for a review?+
After delivery, or a few days later once they've used the product. You choose the delay, and the request waits until then.
Does it work in Spanish?+
Yes. It handles English and Spanish, including shoppers who switch between the two mid-conversation.
More retail & ecommerce playbooks
Boutiques & Apparel
Every "do you have it in a medium?" DM gets an answer, and holds actually get picked up.
Furniture & Mattress Stores
Sale-weekend shoppers get answers, special orders close, and delivery days go off without a no-show.
Jewelry Stores
Engagement ring shoppers get an appointment, repairs get picked up, and reviews come after the big moment.
Bike & Outdoor Shops
The spring service rush gets booked, bikes get picked up, and rentals go out on time.
Pet Stores & Grooming
Grooming books stay full, no-shows drop, and every pet parent gets rebooked before they leave.
Specialty & Gift Shops
Holiday rush calls answered, custom orders picked up, and gift buyers who come back every season.
Your next lead is calling right now. Let us make sure someone answers.
Book a 30-minute call. We will show you exactly where you are leaking money and how fast we can plug it. No pitch, no pressure — if it is not a fit, we will tell you.
Rather hear it first? (619) 859-7171 — it answers 24/7.
Pick a time that works
Select a 30-minute consultation window directly on our calendar.
Zero pressure: 30 minutes focused on your phone process & lead intake.
Live demonstration: Hear how the AI system answers and books appointments — or try it yourself right now.
Live in as little as 72 hours: We build everything around your existing business. Texting follows once the carriers approve it.
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