For shops, boutiques & online stores
Every question answered while you're with a customer.
You're helping someone at the counter when the phone rings, and the website chat is sitting unanswered. Selectlogiq answers the common questions, captures the lead, follows up and asks happy customers for a review. Our team sets it up and runs it with you.
- Calls
- Texts
- Website forms
- Website chat
- Facebook DMs
- Instagram DMs
New question
3 new
Answered
2 active
Followed up
4 this week
Purchased
—
Reviewed
—
Built for your business
Pick yours for the full playbook
Every retail & ecommerce business wins and loses customers differently. Each page shows what changes for that business, the words the system is trained on, and how it works with the software you already run.
Boutiques & Apparel
Every "do you have it in a medium?" DM gets an answer, and holds actually get picked up.
See the playbookFurniture & Mattress Stores
Sale-weekend shoppers get answers, special orders close, and delivery days go off without a no-show.
See the playbookJewelry Stores
Engagement ring shoppers get an appointment, repairs get picked up, and reviews come after the big moment.
See the playbookBike & Outdoor Shops
The spring service rush gets booked, bikes get picked up, and rentals go out on time.
See the playbookPet Stores & Grooming
Grooming books stay full, no-shows drop, and every pet parent gets rebooked before they leave.
See the playbookSpecialty & Gift Shops
Holiday rush calls answered, custom orders picked up, and gift buyers who come back every season.
See the playbookOnline Stores
Abandoned checkouts come back, pre-sale questions get answered at midnight, and reviews come after delivery.
See the playbookA day with the system running
Saturday, 2:00 PM rush
The store is full. The system answers the phone and the website chat — hours, returns, parking — so nobody at the counter waits.
Tuesday
The person who asked about a special order gets a follow-up when it arrives, with an easy way to pick it up.
After the purchase
A thank-you and a one-tap review request go out — the reviews that bring the next walk-in through the door.
The system, mapped to retail & ecommerce
Two systems, one loop. Capture & Convert covers the first three steps; Reputation Manager covers the fourth.
- 1
Answer
Calls, texts and chat answered 24/7
Capture & Convert
- 2
Follow up
Special orders, back-in-stock and quote follow-up
Capture & Convert
- 3
Book & remind
Fittings, pickups and appointments reminded
Capture & Convert
- 4
Review
Review request after purchase
Reputation Manager
Growth playbook
The Retail & Ecommerce Playbook
5 plays that turn more questions into sales — all of them part of the two systems.
01 Answer while you're with a customer
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The customer in front of you comes first — but the one on the phone is a sale too. The system answers calls, texts, website chat and social messages, handles the common questions, and flags the ones that need you.
Plays we set up
- Hours, returns, parking and policies answered
- Calls, chat and DMs in one inbox
- Questions that need you flagged to your phone
02 Follow up on special orders and quotes
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Bigger purchases take a second conversation. The system follows up on quotes, special orders and back-in-stock requests, and stops as soon as they reply.
Plays we set up
- Special-order and back-in-stock follow-up
- Quote follow-up for bigger purchases
- Shopify and WooCommerce orders can start follow-ups
- Asked
- Sofa in green?
- Arrived
- “It's in — want us to hold it?”
- Reply
- Picking up Friday
03 Pickups and appointments that happen
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Fittings, consultations and pickups get reminders by text and email, with an easy way to confirm or move the time.
Plays we set up
- Reminders before fittings and pickups
- Confirm or reschedule with a reply
- Books into Google Calendar, Outlook or our calendar
04 Turn happy customers into reviews
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Local shoppers pick stores by their reviews. Reputation Manager asks every customer after purchase and replies to reviews on your main profiles.
Plays we set up
- Request after every purchase
- Replies written for you
- Every customer gets the same chance to review
★★★★★
“Texted them a question at night and had an answer right away.”
Customer · sample
Reply drafted ✓05 Get found where locals look
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Many shoppers start with a search like "boutique near me", and the map results decide who gets the call. Your rating and how recent your reviews are play a big part in who shows up there, and who gets picked. That part runs on its own with Reputation Manager.
Plays we set up
- A review request after every finished job
- Replies written for you on your Google profile
- Fresh reviews coming in, which the map rewards
Sample Boutique
★★★★★ sample
Open now · Service area: San Diego County
Fresh reviews ✓Conversations, names and reviews in the panels above are sample data, not client results.
It talks like your business
During setup we train the system on your services, your prices, your rules and the words your customers actually use. For retail & ecommerce, that means it’s at home with:
- in stock
- special order
- back in stock
- layaway
- gift card
- return policy
- exchange
- curbside pickup
- sizing
- abandoned cart
Keep the software you already use
Selectlogiq handles the front end: every call, text, form, chat and DM, plus follow-up, reminders and reviews. Your job, booking and accounting software stays where it is.
Shopify
Connects directlyEcommerce platform
Customers, orders and products sync; orders and abandoned checkouts can start follow-ups.
WooCommerce
Connects directlyWordPress ecommerce
Contacts and orders sync.
Square POS
Connects directlyPoint of sale
Square connects as a payment provider.
Lightspeed Retail
Connects through ZapierRetail point of sale
Clover
Runs alongsidePoint of sale
QuickBooks Online
Connects directlyAccounting
What these labels mean
“Connects directly” means a built-in integration. “Connects through Zapier” means the tool has a public Zapier app; that can require a Zapier account of your own, and we set it up with you. “Runs alongside” means there’s no public connector, so we work next to it and send your team the details.
Connects directly with
What it can replace
- A separate answering service
- A missed-call text-back app
- A website chat widget
- An appointment-reminder app
- A review-request app
- A contact spreadsheet or basic CRM
Start with as much AI as you trust.
Everything on this page comes with Capture & Convert and Reputation Manager, set up around how you work by an experienced, dedicated team and backed by live humans 24/7. Start small, and add more when you’re ready.
$297/mo + $499 setup — ask about founding-client pricing. · No contract · Cancel anytime
Questions from retail & ecommerce businesses
Does it work with Shopify?+
Yes. Shopify connects directly: customers, orders and products sync, and orders or abandoned checkouts can start follow-ups. WooCommerce connects directly too.
Can it check stock?+
It answers from what you tell us. For live stock questions it takes the details and texts your team, so a person confirms.
Will it pester my customers?+
No. You decide what it sends and when, and it stops the moment someone replies. Anyone can reply STOP to opt out at any time.
Does it replace my POS?+
No. Keep your POS. Selectlogiq handles calls, messages, follow-up and reviews around it.
Other industries we build this for
Home Services
Every call answered. Every estimate followed up.
Wellness, Beauty & Fitness
Every booking request answered. Every empty chair filled.
Professional, Financial & Real Estate
Every lead answered before you're out of the meeting.
Moving, Towing & Logistics
Every quote request answered while the crew is on the road.
Restaurants & Hospitality
Every call answered during the dinner rush.
Rentals
Every availability question answered in seconds.
Let’s make sure every lead gets an answer.
Ready? Pick a plan above and we'll get you live. Questions first? A call is totally optional: leave your details or book a time. No pitch, no pressure.
Rather hear it first? (619) 859-7171 — it answers 24/7.
Pick a time that works
Only if you want one: grab a time on our calendar.
Pick a plan: Choose the product that fits.
Get onboarded:A short form, and we build it around your business.
Go live: We switch it on, in as little as 72 hours.
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