For specialty & gift shops
Every gift question answered. Every custom order picked up.
You're wrapping a gift for one customer while another calls about hours and a third asks online whether you ship. Selectlogiq answers the calls and messages you can't get to, follows up on custom and corporate orders, texts when orders are ready and asks for the review after pickup. An experienced team sets it up and runs it with you.
New question
3 new
Answered
2 active
Order placed
4 this week
Picked up
—
Reviewed
—
What changes
What specialty & gift shops owners get back
The holiday rush doesn't swamp the counter
In December, every caller asks about hours, shipping cutoffs and gift wrap. They all get answers, so your team can stay with the shoppers in the store.
Custom and corporate orders get finished
The office manager ordering client gifts and the customer who wants a name engraved hear from you at each step, so the order gets approved, paid and picked up on time.
Gift buyers come back every season
The customers who bought for Mother's Day hear about your holiday open house, your new local makers and your next workshop — so they shop with you again.
A day with the system running
The Saturday before Christmas
The line is out the door. Callers get hours, gift-wrap and shipping cutoff answers, and anyone asking about a specific item is flagged to your team to check.
Tuesday, a corporate order
A local office wants branded gift boxes for clients. The request is captured, followed up and handed to you with the details you need to quote it.
After the pickup
The engraved cutting board is wrapped and in their hands. That's when the review request goes out.
The work it books for you
Trained on the specialty & gift shops jobs you actually sell, so every call is sorted and booked into the right slot, the way you want it.
- In-store gift purchases
- Custom gift baskets & boxes
- Corporate & client gifts
- Engraving & personalization
- Gift wrap
- Local delivery & shipping
- Special orders
- Workshops & classes
- Online orders with in-store pickup
- Gift cards
- Holiday open houses
The system, mapped to specialty & gift shops
Two systems, one loop. Capture & Convert covers the first three steps; Reputation Manager covers the fourth.
- 1
Answer
Hours, shipping and gift questions answered 24/7
Capture & Convert
- 2
Follow up
Custom, corporate and special orders followed up
Capture & Convert
- 3
Book & remind
Pickups and workshops reminded
Capture & Convert
- 4
Review
Review request after pickup or delivery
Reputation Manager
Growth playbook
The Specialty & Gift Shops Playbook
5 plays built for how gift shops actually sell — holiday rushes, custom orders and local shoppers who come back.
01 Answer the holiday rush from one inbox
From Thanksgiving through the new year, the same questions come in all day: hours, gift wrap, shipping cutoffs, gift cards. The system answers calls, texts, website chat and Facebook and Instagram messages the way you tell it to, and flags anything that needs a person.
Plays we set up
- Holiday hours and shipping cutoffs answered your way
- Calls, chat and DMs in one inbox
- Item questions flagged to your team to check
02 Close custom and corporate gift orders
Gift baskets, engraving and client gifts take a few messages to get right: quantity, budget, what goes inside, the date it's needed. The system captures the details, follows up until the order is confirmed, and hands you the ones ready to quote. Deposits can be collected through Stripe, Square or PayPal.
Plays we set up
- Custom and corporate requests captured with the details
- Follow-up until the order is confirmed
- Deposits collected through Stripe, Square or PayPal
- Request
- Client gift boxes
- Needed by
- Dec 12
- Status
- Handed to you to quote
03 Get orders picked up and workshops filled
Custom orders sitting on the back shelf take up room, and a workshop with empty seats is a lost night. Customers get a ready-for-pickup text when you mark it done, and workshop sign-ups get reminders before class so they show up.
Plays we set up
- Ready-for-pickup texts with your hours
- Reminders before workshops and classes
- Confirm or reschedule with a reply
You don’t have to build any of this. Every play comes set up, and our team tunes it to your business with you in your first week.
Hear it answer a call04 Ask for the review after the gift is given
Right at checkout, they're still rushing to the next errand. After pickup or delivery, they've seen the gift and heard the reaction. Reputation Manager waits for the moment you choose, then sends a one-tap link. Every customer gets the same chance to review.
Plays we set up
- Request timed after pickup or delivery
- Replies to reviews on your main profiles, in your voice
- Recent reviews all year, not just in December
★★★★★
“They put together the perfect basket for my mom and had it wrapped by the time I got there.”
Customer · sample
Reply drafted ✓05 Get found by gift shoppers nearby
Shoppers search "gift shop near me" and "gift baskets near me" when they need something today. A complete Google Business Profile — the right categories, photos of your shelves and local makers, holiday hours and fresh reviews — is what puts you on that map.
Plays we set up
- Google Business Profile optimization — available now
- Listings cleaned up so your name, phone and website match everywhere
- New Visibility tools included as they launch — early adopters
Sample Gift & Home
★★★★★ sample
Gift shop · Open now · Gift wrap available
Profile complete ✓Conversations, names and reviews in the panels above are sample data, not client results.
It talks like your business
During setup we train the system on your services, your prices, your rules and the words your customers actually use. For specialty & gift shops, that means it’s at home with:
- gift wrap
- gift basket
- corporate gifting
- engraving
- personalization
- local makers
- shipping cutoff
- in-store pickup
- gift card
- special order
- holiday open house
- workshop
- wholesale
- seasonal
Keep the software you already use
Selectlogiq handles the front end — calls, texts, follow-up, reminders and reviews. Your job, booking and accounting software stays where it is. Here’s how we fit with the tools specialty & gift shops businesses use most.
Shopify
Connects directlyOnline store and POS
Customers, orders and products sync; orders and abandoned checkouts can start follow-ups.
Square
Connects directlyPoint of sale and payments
Connects directly for payments and deposits.
Lightspeed Retail (X-Series)
Connects through ZapierRetail point of sale and inventory
Mailchimp
Connects through ZapierEmail newsletters
Keep sending your newsletter there.
Faire
Runs alongsideWholesale buying from makers and brands
Keep buying there while we handle calls, follow-up and reviews.
Etsy
Runs alongsideOnline marketplace
Keep selling there while we handle calls, follow-up and reviews.
QuickBooks Online
Connects directlyAccounting and invoicing
A paid invoice can trigger the review request.
“Connects directly” means a built-in integration. “Connects through Zapier” means the tool has a public Zapier app; that can require a Zapier account of your own, and we set it up with you. “Runs alongside” means there’s no public connector, so we work next to it and send your team the details.
Connects directly with
What it can replace
- A separate answering service
- A missed-call text-back app
- A website chat widget
- An appointment-reminder app
- A review-request app
- A contact spreadsheet or basic CRM
Run the whole playbook without hiring anyone.
Everything above comes with Capture & Convert and Reputation Manager — set up with you by an experienced team and backed by live humans 24/7.
No contracts · No setup fee · Cancel anytime
Questions from specialty & gift shops businesses
Can it tell someone if an item is in stock?+
It answers from what you tell us. For specific items it takes the details and texts your team, so a person checks the shelf before anyone drives over.
Can it take custom and corporate gift orders?+
It captures the details — what they want, how many, when they need it — follows up, and hands you the order to quote. Deposits can be collected through Stripe, Square or PayPal.
Does it replace my POS?+
No. Keep your POS. Shopify connects directly, Square connects for payments, and Lightspeed connects through Zapier. Selectlogiq handles calls, messages, follow-up and reviews around it.
When should a gift shop ask for a review?+
After pickup or delivery, once they've seen the gift. You choose the timing, and the request waits until then.
Does it work in Spanish?+
Yes. It handles English and Spanish, including callers who switch between the two mid-call.
More retail & ecommerce playbooks
Boutiques & Apparel
Every "do you have it in a medium?" DM gets an answer, and holds actually get picked up.
Furniture & Mattress Stores
Sale-weekend shoppers get answers, special orders close, and delivery days go off without a no-show.
Jewelry Stores
Engagement ring shoppers get an appointment, repairs get picked up, and reviews come after the big moment.
Bike & Outdoor Shops
The spring service rush gets booked, bikes get picked up, and rentals go out on time.
Pet Stores & Grooming
Grooming books stay full, no-shows drop, and every pet parent gets rebooked before they leave.
Online Stores
Abandoned checkouts come back, pre-sale questions get answered at midnight, and reviews come after delivery.
Your next lead is calling right now. Let us make sure someone answers.
Book a 30-minute call. We will show you exactly where you are leaking money and how fast we can plug it. No pitch, no pressure — if it is not a fit, we will tell you.
Rather hear it first? (619) 859-7171 — it answers 24/7.
Pick a time that works
Select a 30-minute consultation window directly on our calendar.
Zero pressure: 30 minutes focused on your phone process & lead intake.
Live demonstration: Hear how the AI system answers and books appointments — or try it yourself right now.
Live in as little as 72 hours: We build everything around your existing business. Texting follows once the carriers approve it.
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